With the advancement of technology, more businesses are shifting from conventional to digital platforms to interact with customers. Businesses provide convenience through technology by using AI methods on their digital platforms. Chatbots are one AI method that is becoming more popular in its application and use.
• Artificial intelligence refers to the simulation of human intelligence in machines.
• The goals of artificial intelligence include learning, reasoning, and perception.
• AI is being used across different industries including finance and healthcare.
Distributed ledger technology (DLT) is a digital system for documenting asset transactions in which the transactions and their information are stored in numerous locations at the same time.