TECH 101 Buzz Words: Chatbots
Basic Understanding
With the advancement of technology, more businesses are shifting from conventional to digital platforms to interact with customers. Businesses provide convenience through technology by using AI methods on their digital platforms. Chatbots are one AI method that is becoming more popular in its application and use. Some examples of chatbot technology are virtual assistants like Amazon's Alexa and Google Assistant, and messaging apps, such as Facebook messenger.
Why is it important?
A chatbot is an automated software that communicates with consumers in the same way that a human would and comes at a low cost. Chatbots may assist consumers at any time of day or week and are not restricted by time or place.
This makes its implementation appealing to a lot of businesses that may not have the manpower or financial resources to keep employees working around the clock.
